Chat about the ticket, with the ticket attached.
Every pair of departments shares one thread, so reception and maintenance always write in the same place. From a ticket, an order or a booking, “Message Maintenance” opens that thread with the record attached as a link. You see when a message was seen, and a message written without a connection is sent when the connection returns.
30 minutes, on your own rooms and departments.
- One thread per pair of departments
- The record attached as a link
- Seen receipts
- Written offline, sent on reconnect
Try it: message Maintenance from ticket M-1047
Start from the ticket, send a message and let Marco read it. Then switch the connection off and write again.
The button opens the thread with Maintenance and attaches this ticket as a link.
How it works
- 01
One thread per pair of departments
Reception and Maintenance share exactly one thread. So do Reception and Housekeeping. Nobody has to decide where a message belongs.
- 02
Read by one counts for the department
When one person of a department reads the thread, it counts as read for that department. The sender sees that the message was seen.
- 03
“Message Maintenance” from the record
On warehouse orders, maintenance issues, IT tickets, assets and licences, and MICE bookings, a button opens the thread with the record attached as a link.
- 04
Written offline, sent later
A message written without a connection waits in a queue and is sent when the connection returns.
- 05
Direct messages, live
For a word between two people there are direct messages. New messages appear live.
Questions
Can I send photos or files in chat?
No. A chat message is text. It can carry one link to a record in Livion, for example a ticket or an order.
Are there group channels?
No. There is one thread for each pair of departments, and there are direct messages between two people.
When does a department thread count as read?
As soon as one person of the department has read it. The sender sees that the message was seen.
What happens to a message written without a connection?
It waits in a queue and is sent when the connection returns.
Can chat be switched off?
Yes. Chat is on by default, and there is an emergency switch to turn it off.
See it with your own rooms.
In 30 minutes we show you this on your hotel: your rooms, your departments, your PMS.