A photo and a sentence. The ticket writes itself.
Anyone on the team reports a problem with a photo and one line. Livion fills in title, priority and area, checks it is not a duplicate, assigns the technician and starts the clock. The room goes off sale from the ticket and comes back when it is fixed. Parts come from the warehouse, costs land on the ticket, and the service record is there when the warranty claim needs it.
Are you preventing problems, or constantly reacting to them?
The work gets done. The system around it doesn't exist.
From “something's wrong” to a clean record.
Intake, triage, AI guidance, planning, contractors and performance — one workflow, with a full history behind every fix.
AI suggestions, timing and context — on the work record.
Every issue carries status, priority and intervention type, the reporter's photos, and AI-generated diagnostic steps with safety guidance — tailored to the description, not a generic chatbot. Ticket timing shows effective work time against the historical average for that intervention type.
- AI Assist: ordered diagnostic steps + safety notes per issue
- Only active in-progress periods count toward work time
- Team comments visible to everyone on the ticket
Guest reports the air conditioning blows warm air on every setting. Unit hums but the compressor doesn't engage. Filter was cleaned last month. Guest is in-house until Thursday — please prioritise.
L. Verdi · 09:05 — Compressor capacitor looks gone. Checking if we hold a spare before calling FrigoTec.
1. Check the compressor capacitor — a humming unit that never engages is the classic symptom.
2. Verify the outdoor unit's disconnect switch and breaker before opening the housing.
3. If the capacitor tests fine, inspect the contactor for pitting.
Safety: capacitors hold charge after power-off — discharge before handling.
Recurring work runs itself.
Pool checks, boiler rounds, legionella flushes, contractor visits — plan them once with recurrence, duration, contacts and access notes. Week, month, year and timeline views keep both today's workload and next quarter's inspections in sight.
- One-off visits and recurring series in one schedule
- Contact and access details stored on the appointment
- Deactivate a series without losing its history
The property's service memory.
Register every external and in-house intervention: company, date, fractional hours, type, zone, notes and up to five photos. Search it, filter it by company or date, export it — warranty claims and audits start from evidence, not memory.
- Company registry, selectable at registration
- Expandable history with search, filters and export
- Photo documentation per intervention
| Company | Type | Zone | Date | Hours | |
|---|---|---|---|---|---|
| FrigoTec S.r.l. | HVAC repair | Suite 402 | 10 Aug 2026 | 1.5 | Photos ×3 |
| OtisPro Ascensori | Elevator inspection | Main lift | 04 Aug 2026 | 2.0 | Report |
| Idraulica Bruno | Plumbing | Room 118 | 02 Aug 2026 | 0.75 | Photos ×2 |
| In-house — L. Verdi | Electrical | Floor 2 corridor | 01 Aug 2026 | 1.25 | — |
| PiscinePlus | Pool filtration | Pool plant room | 27 Jul 2026 | 1.0 | Photos ×5 |
| FrigoTec S.r.l. | Cold room service | Kitchen | 22 Jul 2026 | 2.5 | Report |
Assets flags it. Maintenance already has it.
When a room item hits its age-review horizon — or staff mark it “to replace” — a maintenance ticket is created automatically, carrying the room, the item and the trigger. Status syncs back through Open → Ordered → In Progress → Resolved, so housekeeping and engineering see one state.
- Automatic escalation on age review (AGE_REVIEW)
- Immediate ticket on “to replace” (STATUS_REPLACEMENT)
- Two-way status sync between ticket and asset
Do you know how many maintenance issues are still unresolved?
Backlog health, on a date range.
Total, open and resolved issues, average resolution time, oldest pending work and recent activity — filterable by period for weekly reviews and before/after comparisons. Benchmarks by intervention type tell you where the hours really go.
- Average resolution time as a real product metric
- Date-range filters for operational reviews
- Oldest-pending list so nothing rots quietly
Maintenance that the whole property feeds.
Issues don't start in the engineering office — they start in rooms, kitchens and corridors. Livion connects those sources directly to the queue.
Rooms · Assets
Aging or replacement-marked room items open tickets automatically and mirror the ticket status back on the room card.
Warehouse
Spare parts and replacements come from the same stock system — with supplier prices and reorder drafts attached.
Every department
Front office, housekeeping and F&B raise issues from where they stand. Permissions decide who sees and does what.
Shipped. Not slideware.
Fix things once. Record them forever.
Bring one week of your real tickets to the demo — we'll show you what the same week looks like inside Livion.