Pick the tool your team uses now. The same Saturday plays out twice: once the way it goes today, once on Livion.
Group chats are where most hotels run housekeeping, repairs and deliveries today. They work until the morning with 38 departures and one housekeeper sick.
The head housekeeper rewrites the room list in the group. Two people clean 204, nobody does 117. Reception asks whether 305 is ready, three times.
The checkout in the PMS marks the room dirty and the run re-sorts itself by priority. Every housekeeper sees her next room on her phone; reception sees the board.
A photo of the machine lands between a shift swap and a thumbs-up. Who fixes it, and when? The technician finds it at 16:00 by scrolling.
A photo and one sentence become a ticket with a priority clock, assigned to the technician, checked against duplicates. The room goes off sale from the ticket if it must.
Scroll back through 140 messages to find out whether 214 was fixed and who cleaned 305. The housekeeper who started on Monday is not in the group yet.
The activity log says who did what and when. The new housekeeper got an email invite and works in her own language from day one.
Honest where the other tool is fine. The point is not the tool, it is where the work lives.
| Group chats | Livion | |
|---|---|---|
| Who owns the task | Whoever read it last | A named person, visible to all |
| Status of a room right now | Ask, or scroll | The board, read from the PMS |
| Photos | In the chat, detached from the room | On the ticket and the room record |
| Priority and deadlines | Capital letters | A priority clock per ticket |
| Each person's language | One group, one language | Italian, German or English per person |
| Who sees what | Everyone in the group | By role and department |
| History | Buried in the thread | Activity log with who and when |
| Talks to the PMS | No | Yes |
Telling the team the VIP in 305 arrives early, a thank-you after a hard shift, a question to someone off duty. Keep the group for people. Put the work on the board.
No. The team keeps the group for conversation. Rooms, tickets and stock move to Livion, so nobody has to scroll for them.
Livion runs in the phone's browser; there is nothing to install. Reporting a problem is a photo and a sentence.
We put your rooms on the board, show the PMS connection and let Nebbia answer questions about your operation.