Deadlines that count working time, not waiting time.
Set a response and a resolution deadline per priority, around the clock or within your opening hours. While a ticket’s intervention type is “Waiting for supplier”, its clock is paused. Tickets close to the deadline are marked at risk, and a breach notifies the admins.
30 minutes, on your own rooms and departments.
- Response and resolution per priority
- 24/7 or opening hours, split shifts included
- Paused while waiting for a supplier
- A breach notifies the admins
Try it: let the clock run, then wait for a supplier
Set the deadlines, move time forward and switch the intervention type. Only working time counts.
- Time now
- 09:12
- Working time
- 0 of 8 h
- Waiting time
- 0 h
Move time forward to see the clock run.
How it works
- 01
A response and a resolution deadline per priority
Each priority has its own two deadlines: how fast someone responds, and how fast the fault is resolved.
- 02
Your hours, not the calendar’s
Deadlines run 24/7 or within the opening hours you set. Split shifts are supported.
- 03
Waiting for a supplier is not your delay
While the ticket’s intervention type is “Waiting for supplier”, the clock is paused. It continues when the type changes.
- 04
At risk before it is late
A ticket that has used the share of its time you set is marked at risk, while there is still time to act.
- 05
A breach reaches the admins
When a deadline is missed, the admins are notified.
Questions
Is “Waiting for supplier” a ticket status?
No. It is an intervention type. While a ticket has it, the clock is paused.
Can deadlines follow our opening hours?
Yes. Per priority you choose 24/7 or opening hours, and split shifts are supported.
Who is told when a deadline is missed?
The admins are notified.
Can each priority have its own deadlines?
Yes. Response and resolution deadlines are set per priority.
See it with your own rooms.
In 30 minutes we show you this on your hotel: your rooms, your departments, your PMS.