Every asset remembers what was done to it.
A ticket raised from an asset cannot be resolved without saying what happened to the asset: repaired, replaced or retired. The answer goes into the asset’s repair history. Reporting from the QR label on the asset shows its warranty and warns when a ticket is already open.
30 minutes, on your own rooms and departments.
- Repaired, Replaced or Retired
- Required to resolve the ticket
- Warranty shown at the QR label
- Warning when a ticket is already open
Try it: scan the A/C unit in room 214
Pick an asset, read what the label shows, then try to resolve its ticket without choosing an outcome.
- Warranty
- Until 30 June 2027
- 14 May · M-0988Repaired
How it works
- 01
Report from the label
The QR label on an asset opens a report for exactly that asset. Nobody has to describe which unit it is.
- 02
The warranty is on the screen
The report shows the asset’s warranty, so you know whether it is still covered before anyone picks up a tool.
- 03
A warning when a ticket is already open
If a ticket is already open for the asset, Livion says so. It is a warning: nothing is merged automatically.
- 04
Resolving asks one question
To resolve a ticket raised from an asset you choose Repaired, Replaced or Retired. Without that choice the ticket stays open.
- 05
The history stays with the asset
Each outcome is added to the asset’s repair history, which is kept with the asset in the room assets inventory.
Works with
Questions
Can a ticket on an asset be resolved without an outcome?
No. Repaired, Replaced or Retired has to be chosen first.
What does the QR label show when I report?
The asset’s warranty, and a warning when a ticket is already open for that asset.
Does the warning stop a second report?
No. It is a warning. Nothing is merged automatically.
Where is the repair history kept?
With the asset, in the room assets inventory.
See it with your own rooms.
In 30 minutes we show you this on your hotel: your rooms, your departments, your PMS.