What a guest left behind finds its way back.
Staff log a found item with up to five photos and the place it is stored. When a guest reports a loss, Livion suggests the items that could be it. Every case ends with a decision: return, ship, donate or dispose. After a case is closed, the guest’s data is erased automatically.
30 minutes, on your own rooms and departments.
- Up to 5 photos per item
- Valuables flagged
- Matches suggested, a person confirms
- Guest data erased after closing
Try it: log a charger from room 214 and match it to a guest’s report
Log the item, take the guest’s report and decide what happens to it.
Example: the guest of room 214 calls after checkout.
Log the item and save the report. If they fit, Livion suggests the match here.
How it works
- 01
Log what was found
A found item gets up to five photos, the place it was found and the place it is stored. Valuables are flagged.
- 02
Take the guest’s report
When a guest asks about something they lost, staff record it as a lost report.
- 03
Matches are suggested
Livion compares lost reports with found items and suggests matches. It looks at items found from 3 days before to 30 days after the loss. A person confirms the match.
- 04
Every item ends with a decision
Return it to the guest, ship it, donate it or dispose of it.
- 05
Guest data does not linger
After a case is closed, the guest’s personal data is erased automatically.
Questions
How many photos can a found item have?
Up to five.
How does Livion find a match?
It compares guests’ lost reports with found items and suggests matches, for items found from 3 days before to 30 days after the loss. A person confirms.
What happens to items nobody claims?
You close them as donated or disposed of. Returned and shipped are the other two outcomes.
What happens to the guest’s data?
It is erased automatically after the case is closed.
See it with your own rooms.
In 30 minutes we show you this on your hotel: your rooms, your departments, your PMS.