The same fault, reported once.
Before a report is filed, Livion shows the open tickets that look like it. The reporter opens the existing one or files a new one anyway. Nothing is merged automatically.
30 minutes, on your own rooms and departments.
- Checked before the report is filed
- Likelihood marked high or medium
- The reporter decides
- Nothing is merged automatically
Try it: type a report and watch the list
Choose a room and describe the fault. Similar open tickets appear as you type.
Describe the fault and similar open tickets appear here.
How it works
- 01
The check runs before the report is filed
While the report is still a draft, Livion lists the open tickets that look similar.
- 02
High or medium
AI marks each match as a high or a medium likelihood, so a near-certain duplicate stands apart from a maybe.
- 03
You decide
Open the existing ticket, or create yours anyway. Two faults in the same room are not always the same fault.
- 04
Nothing merges by itself
Livion never merges tickets automatically. The queue changes only when a person decides.
Works with
Questions
Does Livion merge duplicate tickets?
No. It lists similar open tickets and marks how likely each is a duplicate. A person decides what to do.
Can I still create my ticket?
Yes. “Create anyway” files the report as a new ticket.
Which tickets are compared?
Open tickets. The list appears before the report is filed.
See it with your own rooms.
In 30 minutes we show you this on your hotel: your rooms, your departments, your PMS.