It answers from what you approved. Nothing else.
Guest AI answers a guest’s question from your approved knowledge and shows which sources it used. If the knowledge does not cover the question, it gives no answer and offers to pass the question to your staff. A sentence with a number, a time or a price that is not in the sources is never shown.
30 minutes, on your own rooms and departments.
- Sources shown with every answer
- No source, no answer
- Numbers, times and prices checked against the sources
- Attempts to override the rules are flagged
Try it: ask the assistant of Hotel Priamar
Pick a guest question. Next to the chat you see what the answer was built from, and what was held back.
Pick a question to see what the answer is built from.
Example knowledge of a fictional hotel. Times are examples.
How it works
- 01
You decide what it knows
The knowledge is what you put in: pasted text, uploaded documents, pages of your website and FAQs your staff approved.
- 02
Every answer cites its sources
With the answer, the guest sees which sources it comes from.
- 03
A number has to be in the sources
A sentence that contains a number, a time or a price is shown only when that value is in the sources. Otherwise the sentence is never shown.
- 04
No source, no answer
When the knowledge does not cover a question, Guest AI does not guess. It offers “Talk to a person”, and with the guest’s consent the question goes to your staff inbox.
- 05
Open questions show you what to add
Questions the knowledge could not answer are collected under Gaps, ranked. You see what to write next.
Works with
Questions
What does Guest AI answer from?
Only from the knowledge you approved: your texts, your documents, the pages of your website and the FAQs your staff approved.
What happens when the knowledge does not cover a question?
Guest AI gives no answer. It offers “Talk to a person”, and with the guest’s consent the question goes to your staff.
Can it state a wrong time or price?
A sentence with a number, a time or a price is shown only when that value is in the sources. If it is not, the sentence is never shown.
Does the guest see the sources?
Yes. Answers cite the sources they come from.
What if a guest tries to make it ignore its rules?
Attempts to override the assistant’s rules are flagged.
See it with your own rooms.
In 30 minutes we show you this on your hotel: your rooms, your departments, your PMS.