Read what it told your guests, and correct what was wrong.
You can review the assistant’s conversations. Filter them by outcome, rating and language, and open the evidence behind an answer. If an answer is wrong, mark it as wrong and propose a correction. A summary covers the last 30 days.
30 minutes, on your own rooms and departments.
- Filter by outcome, rating and language
- The evidence behind each answer
- Mark as wrong, propose a correction
- 30-day summary
Try it: find the answer a guest rated badly
Filter the conversations and open one to see the evidence. Then mark the answer as wrong and propose a correction.
- Conversations
- 7
- Answered
- 5
- No answer
- 1
- Passed to staff
- 1
- Helpful
- 3
- Not helpful
- 2
- Marked as wrong
- 0
Example figures, counted from the seven conversations below.
Example conversations, outcomes and ratings.
Open a conversation to see the evidence behind its answer.
How it works
- 01
Filter by outcome, rating and language
Narrow the list to the conversations you want to read: by outcome, by rating and by language.
- 02
The evidence behind each answer
An evidence panel shows what stands behind an answer.
- 03
Mark as wrong and propose a correction
When an answer is wrong, a member of staff marks it as wrong and proposes a correction.
- 04
The 30-day summary
A summary covers the last 30 days. The review also shows the AI cost.
Works with
Questions
Can I see why the assistant gave an answer?
Yes. An evidence panel shows what stands behind each answer.
What can I do when an answer is wrong?
Mark it as wrong and propose a correction.
How do I find the conversations I should read?
Filter them by outcome, rating and language.
How long are conversations kept?
For at most 30 days.
See it with your own rooms.
In 30 minutes we show you this on your hotel: your rooms, your departments, your PMS.