Staff report IT problems themselves. Some never become a ticket.
A colleague says whether something is broken or something is needed, and describes it. Before sending, they can ask Nebbia for quick checks: up to five safe steps to try first. If one works, no ticket is filed. If not, IT gets the report, and the requester confirms the fix at the end.
30 minutes, on your own rooms and departments.
- Incident or request
- Up to 5 safe steps from Nebbia
- “It worked” files no ticket
- Confirmed with 1 to 5 stars
Try it: the reception printer has stopped printing
Pick an example or write your own, ask for quick checks, then decide whether it worked.
- Describe
- Quick checks
- Ticket
- Confirm
How it works
- 01
Incident or request
A report starts with one choice: something is not working, or something is needed. IT sees which of the two it is.
- 02
Ask Nebbia for quick checks
Before sending, the reporter can ask Nebbia for quick checks. Nebbia answers with up to five safe steps a colleague can try on the spot.
- 03
“It worked” files no ticket
If a step solves the problem, the reporter taps “It worked”. No ticket is filed.
- 04
Otherwise it goes to IT
If the steps do not help, the report is sent and becomes a ticket in the IT queue.
- 05
The requester has the last word
When IT resolves the ticket, the requester confirms the fix with one to five stars, or reopens the ticket and gives a reason.
Works with
Questions
Does Nebbia fix the problem itself?
No. Nebbia suggests up to five safe steps that a person can try. The person decides whether it worked.
What happens when a quick check works?
The reporter taps “It worked” and no ticket is filed.
What is the difference between an incident and a request?
An incident is something that has stopped working. A request is something a colleague needs from IT. The reporter chooses one when reporting.
Who decides that a ticket is really fixed?
The requester. They confirm the fix with one to five stars, or reopen the ticket and give a reason.
See it with your own rooms.
In 30 minutes we show you this on your hotel: your rooms, your departments, your PMS.