Take a room off sale, and know why it is blocked.
A room goes off sale now, or at checkout. Every block has one of four origins: a person, a maintenance ticket, a broken asset or an external system. Livion lifts the blocks it raised itself and leaves the others alone.
30 minutes, on your own rooms and departments.
- Now or at checkout
- Four origins
- Livion only clears its own blocks
- Shown on the room board
Try it: block room 214 at checkout, then clear the other blocks
Take room 214 off sale. Resolve the two tickets and watch Livion lift its own blocks. Then try to clear the block that came from the external system.
- Off sale now
- 3
- Set for checkout
- 0
- 312Origin: Maintenance ticketOff saleDeluxe · Ticket M-1051: shower drain blocked
- 221Origin: Broken assetOff saleDouble · Television flagged as broken · ticket M-1052
- 118Origin: External systemOff saleSingle · Blocked in an external system
The room goes off sale straight away. With a guest in it, the board lists it under “Needs attention”.
Livion only clears the blocks it raised itself. A block from an external system stays until that system lifts it.
How it works
- 01
Now, or at checkout
Take a room off sale straight away, or choose “at checkout” when the room is still occupied.
- 02
Four origins
A block is raised by a person, by a maintenance ticket, by a broken room asset or by an external system.
- 03
Livion only clears what it raised
Livion lifts the blocks it raised itself. A room blocked from a ticket comes back on sale when the ticket is resolved. A block from an external system is not Livion’s to clear.
- 04
Severity per catalog item
In the asset catalog, every item has a severity of its own.
- 05
The board shows it
A blocked room counts as off sale on the room board. A guest in a blocked room and an arrival into a blocked room are listed under “Needs attention”.
Works with
Questions
Can I block a room while a guest is still in it?
Yes. Choose “at checkout” and the block is set for the checkout. You can also block the room now.
Who or what can take a room off sale?
A person, a maintenance ticket, a broken room asset or an external system. These are the four origins of a block.
Does Livion remove a block that came from another system?
No. Livion only clears the blocks it raised itself.
Does Livion separate out of order from out of service?
No. A room is on sale or off sale. Livion does not keep two kinds of block.
Where do we see which rooms are blocked?
On the room board. Conflicts with guests and arrivals are listed under “Needs attention”.
See it with your own rooms.
In 30 minutes we show you this on your hotel: your rooms, your departments, your PMS.