RestaurantFeature

Write to the guests who said yes. Only to them.

A campaign goes only to guests who gave their consent to marketing. You narrow the audience with rules, start from an AI draft and edit it, send yourself a test and schedule the send. Booking confirmations and reminders go out automatically, in the guest’s language.

Book a demo for your hotel

30 minutes, on your own rooms and departments.

  • Consented guests only
  • AI drafts, you edit
  • Test send and schedule
  • Confirmations and reminders per language

Try it: build an audience, test the e-mail, schedule it

Switch the example rules on and watch who is in and who is left out. Let AI draft the text, change it, send a test and pick a date.

Demonstration data
New campaign (example)
Audience rules (examples)
6 guests receive this campaign.2 more match the rules but are left out: they did not consent to marketing, or they opted out.
Guests in the CRM (examples)
  • Anna F.Italian · last visit 2 months ago · no-shows: 0
    In the audience
  • Paolo S.Italian · last visit 3 months ago · no-shows: 0
    In the audience
  • Emma W.English · last visit 4 months ago · no-shows: 0
    In the audience
  • Jonas K.German · last visit 2 months ago · no-shows: 0
    In the audience
  • Chiara M.Italian · last visit 5 months ago · no-shows: 2
    In the audience
  • Davide P.Italian · last visit 3 months ago · no-shows: 0
    Left out: opted out
  • Olivia T.English · last visit 14 months ago · no-shows: 0
    In the audience
  • Elena D.Italian · last visit 4 months ago · no-shows: 0
    Left out: no consent

With no rule switched on, every guest matches.

The e-mail
Send on (example dates)
Before it can be scheduled
  • At least one guest in the audienceDone
  • Subject and text writtenOpen
  • Test sentOpen
  • Date chosenOpen
Automatic messages

A booking is confirmed and the guest is reminded, without anyone writing an e-mail.

Message
Guest’s language
To
Emma W.
Subject
Your table at Hotel Priamar is confirmed

Dear Emma,

Your table for 2 is confirmed for Friday at 20:00.

You can change or cancel the booking through the link in this e-mail.

We look forward to welcoming you.

Sent automatically, in the guest’s language. Example texts.

How it works

  1. 01

    Only guests who consented

    A campaign reaches the guests who gave their consent to marketing. A guest without consent, or one who opted out, is not in the audience.

  2. 02

    Audience rules

    Rules narrow the audience, so a campaign goes to the guests it is meant for and not to the whole list.

  3. 03

    A draft from AI, edited by you

    AI writes a first draft of the e-mail. You change it as you like, and what goes out is your decision.

  4. 04

    Test first, then schedule

    Send the e-mail to yourself as a test. Then schedule the campaign for the day and time you choose.

  5. 05

    Confirmations and reminders by themselves

    A booking is confirmed by e-mail and the guest gets a reminder. Both go out automatically, in the guest’s language.

Works with

Restaurant: Guest CRM Consent and opt-out are kept on the guest’s profile. A marketing opt-out is never overridden.Restaurant: Online booking page A booking made on the online page gets its confirmation and its reminder by e-mail.Restaurant: Reservations book The confirmation and the reminder refer to the booking in the reservations book.

Questions

Who receives a campaign?

Only guests who gave their consent to marketing. Guests without consent are left out, whatever the audience rules say.

Can I add a guest who opted out?

No. A marketing opt-out is never overridden, and that guest stays out of every campaign.

Does AI send the campaign?

No. AI writes a draft. You edit it, send a test and schedule the campaign yourself.

In which language are confirmations and reminders sent?

In the guest’s language. They go out automatically.

Does Livion also send text messages?

No. Campaigns, confirmations and reminders are e-mails.

See it with your own rooms.

In 30 minutes we show you this on your hotel: your rooms, your departments, your PMS.

Book a demo for your hotel
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