Know the guest before they sit down.

Every guest of the restaurant has a profile with visits, no-shows, allergies and language. A list you already have comes in from a spreadsheet, and AI suggests which column is which. A guest who opted out of marketing stays opted out, whatever a later booking says.

Book a demo for your hotel

30 minutes, on your own rooms and departments.

Visits and no-shows per guest
Allergies and language on the profile
CSV import with AI column mapping
An opt-out is never overridden

Try it: book for a guest who opted out, then import a list

Save a booking with the marketing box ticked and look at the profile. Then check the column mapping AI suggests for a spreadsheet, correct it and import.

Demonstration data

Guests (examples)

Visits: 7
No-shows: 0
Allergies: Gluten
Language: German
Next booking: None
Marketing: Opted out

Example data.

New booking for Anna K.

Saturday, 20:00, 2 guests

On the booking, the box “Send me news and offers” is ticked

How it works

01
One profile per guest
The profile holds the guest’s visits, no-shows, allergies and language, so the team knows them before the service.
02
Import from a spreadsheet
An existing guest list is imported as a CSV file. AI suggests which column belongs to which field. You check the mapping and confirm it.
03
An opt-out stays an opt-out
When a guest has opted out of marketing, that is kept. A later booking does not override it.
04
The guest’s language
The profile records the language. Confirmations and reminders go out in the guest’s language.

Works with

Restaurant: Reservations book Allergies and VIPs of the day’s bookings go on the service briefing sheet.Restaurant: Online booking page Guests book on the online page and change or cancel through their own link.Automations A no-show can start an automation.

Questions

What does a guest profile hold?

Visits, no-shows, allergies, the guest’s language and whether the guest accepts marketing.

How do I bring in the guest list I already have?

Import it as a CSV file. AI suggests the column mapping, and you confirm it before the guests are added.

Can a new booking switch marketing back on for a guest who opted out?

No. A marketing opt-out is never overridden.

Who receives e-mail campaigns?

Only guests who consented. A guest who opted out is left out.

Does AI change guest data on its own?

No. In the import AI suggests which column is which field. A person checks the mapping and confirms it.

See it with your own rooms.

In 30 minutes we show you this on your hotel: your rooms, your departments, your PMS.