Report a fault with a photo and a sentence.
Whoever sees the problem reports it from the phone: describe it, add up to five photos, say where it is. Livion suggests the title, the priority and the area, and the reporter can change each of them. Afterwards the reporter follows progress without calling anyone.
30 minutes, on your own rooms and departments.
- Up to 5 photos per report
- Title, priority and area suggested
- The reporter sees progress
- In the phone’s browser, no app to install
Try it: report the air conditioning in room 214
Pick an example or write your own sentence, then see what Livion suggests.
How it works
- 01
Describe it in your own words
One sentence is enough. Write what you see, the way you would say it to a colleague.
- 02
Add up to five photos
A report carries up to five photos, so the technician sees the fault before walking up.
- 03
Livion fills in the rest
From your description, Livion suggests the title, the priority and the area. They are suggestions: change any of them before you send.
- 04
Duplicates are caught before you send
Before the report is filed, Livion lists similar open tickets. You open the existing one or create yours anyway.
- 05
You see what happens next
After sending, the reporter has a simple progress view of the report. Nobody has to phone engineering to ask.
Works with
Questions
Who can report a fault?
Front office, housekeeping and F&B report from where they stand. Permissions decide who sees and does what.
Does the reporter need an app?
No. Livion runs in the phone’s browser, there is no app to install.
What does the AI decide?
Nothing on its own. It suggests the title, the priority and the area from the description, and the reporter can change each of them before sending.
How many photos can a report have?
Up to five.
What if the fault was already reported?
Livion lists similar open tickets before the report is filed. The reporter opens the existing ticket or creates a new one. Nothing is merged automatically.
See it with your own rooms.
In 30 minutes we show you this on your hotel: your rooms, your departments, your PMS.