When a guest needs a person, the request reaches the right desk.
A guest can ask to talk to a person. With their consent the request lands in a staff inbox, routed by topic to a department or an e-mail address, and your staff reply by e-mail. In the chat a guest can also book a restaurant table, report a fault or send a service request. Each action is a card the guest confirms.
30 minutes, on your own rooms and departments.
- Handover only with the guest’s consent
- Inbox: New, In progress, Answered, Closed
- Routing by 5 topics
- The guest confirms every action
Try it: be the guest, then be the staff
Ask to talk to a person or start an action in the chat. Then work through the inbox on the staff side.
- Topic: Stay · Routed to: Reception
Example topics and departments. You set the routing yourself.
Nothing yet. Confirm an action in the chat.
How it works
- 01
“Talk to a person”, with consent
The guest asks for a person and agrees to the handover. Only then does the request go to your staff.
- 02
One inbox, four states
Every request is New, In progress, Answered or Closed. Your staff reply by e-mail from the inbox.
- 03
Routing by topic
Requests are routed by five topics. For each topic you set an e-mail address or a department.
- 04
Actions the guest confirms
Book a restaurant table, send a restaurant or event enquiry, report a fault, send a service request. The chat shows a card with the details, and the guest confirms it.
- 05
A request can become an FAQ or a ticket
From the inbox, staff turn a request into an FAQ draft or into a maintenance ticket.
Works with
Questions
Does a member of staff join the chat?
No. The request goes to the staff inbox and your staff reply by e-mail.
Is a request passed on without the guest knowing?
No. The handover to a person needs the guest’s consent.
Who receives a request?
Requests are routed by topic. For each of the five topics you set an e-mail address or a department.
Can a guest book a room in the chat?
No. Guest AI never books rooms and shows no prices or availability. It can give the guest a link to your own booking engine, with their dates.
Does an action happen without the guest confirming?
No. Each action is shown as a card, and the guest confirms it.
See it with your own rooms.
In 30 minutes we show you this on your hotel: your rooms, your departments, your PMS.