Take the room off sale from the ticket that explains why.
When a fault makes a room unsellable, an admin blocks it from the ticket and gives a reason. The block belongs to the ticket: when the ticket is resolved, the room goes back on sale automatically, so nobody has to remember to release it.
30 minutes, on your own rooms and departments.
- A reason is required
- Refused when the ticket has no room
- Back on sale when the ticket is resolved
- Done by admins
Try it: block room 214, then resolve the ticket
Try it without a reason, try the ticket that has no room, then resolve the ticket and watch the room.
In Livion this action is for admins.
Give a reason and block the room, or resolve the ticket.
How it works
- 01
The block starts on the ticket
The ticket already says what is broken and where. Blocking the room from there keeps the reason and the repair in one place.
- 02
No reason, no block
A reason is required. Whoever looks at the room later sees why it is off sale.
- 03
A ticket without a room cannot block one
If the ticket is about a place that is not a room, the request is refused and says so.
- 04
Resolved means back on sale
When the ticket is resolved, the room goes back on sale automatically. No second step, no forgotten block.
Works with
Questions
Who can block a room from a ticket?
Admins.
Do we have to release the room by hand after the repair?
No. When the ticket is resolved, the room goes back on sale automatically.
Can a room be blocked without a reason?
No. A reason is required.
What if the ticket is not about a room?
Then there is no room to block, and the request is refused.
See it with your own rooms.
In 30 minutes we show you this on your hotel: your rooms, your departments, your PMS.