An assistant for your guests that says only what you approved.
Guest AI is a chat on your website. It answers guests from the knowledge you approved and shows its sources. When the knowledge does not cover a question, it does not guess: it offers to pass the question to your staff.
30 minutes, on your own rooms and departments.
- Sources shown with every answer
- No source, no answer
- Requests land in a staff inbox
Seven things to try
Each page has a small demonstration you can use.
Also in Guest AI
Part of the module today, without a page of its own yet.
- Stay verification: the guest gives room number and surname, and Livion checks them against your PMS. After five failed attempts the check is locked.
- Limits and retention: a daily cap on conversations, conversations kept for at most 30 days and requests for at most 180, and a switch that turns the assistant off at once.
Works with
Questions
Where do guests find Guest AI?
In the chat widget on your website, on the domains you allow, and on Livion’s public booking and menu pages.
Can Guest AI book a room?
No. It never books rooms and shows no prices or availability. It can give the guest a link to your own booking engine, with their dates.
Does a member of staff take over the chat?
No. When a guest asks to talk to a person and agrees, the request goes to the staff inbox and your staff reply by e-mail.
Is my knowledge translated automatically?
No. The widget’s interface is available in English, Italian, German, French and Dutch. Your knowledge is not translated automatically.
See it answer your guests’ real questions.
Bring the ten questions your reception hears most to the demo. We show you where each answer comes from.