Nebbia helps on the ticket. A person decides and sends.
On an IT ticket, Nebbia suggests a triage, warns about a possible duplicate, writes a structured diagnosis and drafts a reply. Triage fills only the fields still at their default. A draft is never sent by itself. What AI did carries an AI badge and is logged.
30 minutes, on your own rooms and departments.
- Triage fills only default fields
- Duplicate warning
- Drafts are never sent by themselves
- AI badge and log
Try it: run triage on a ticket, then draft a reply
Decide whether the reporter already set the priority, run triage, ask for a diagnosis and send the draft yourself.
The reception printer does not print the registration forms. Guests are waiting at the desk.
- CategoryNot setdefault
- PriorityMediumdefault
Ask for a diagnosis or draft a reply. Nothing here is sent by itself.
- AIDuplicate warning: IT-2029
How it works
- 01
Triage fills only what is still at its default
Triage fills the fields that were left at their default. A field a person has already set is not changed.
- 02
A duplicate warning
When a ticket looks like one that already exists, Nebbia shows a warning. A person decides what to do with it.
- 03
A structured diagnosis, also from a photo
Nebbia writes a diagnosis in a fixed structure, so it reads the same way on every ticket. It can also analyse a photo attached to the ticket.
- 04
Reply drafts never send themselves
Nebbia drafts a reply. You read it, change it and send it yourself. A draft is never sent on its own.
- 05
An AI badge and a log
What AI wrote carries an AI badge, and every AI action on a ticket is logged.
Works with
Questions
Does triage overwrite a field I have set?
No. Triage fills only the fields left at their default. What a person has set stays as it is.
Does Nebbia send replies to colleagues?
No. Nebbia writes a draft. A person reads it and sends it. A draft is never sent by itself.
Does Nebbia merge duplicate tickets?
No. It shows a warning. A person decides what to do with it.
How do I know what AI wrote?
It carries an AI badge, and every AI action on a ticket is logged.
Can Nebbia look at a photo on a ticket?
Yes. Photo analysis is part of the AI assist on a ticket.
See it with your own rooms.
In 30 minutes we show you this on your hotel: your rooms, your departments, your PMS.