Every ticket in one queue, with an owner and a deadline.
Tickets and work orders sit in one queue that shows who owns each one, its priority, its deadline and its status. Assign or resolve many at once, let rules assign new tickets, run the inspection checklist and print the job sheet for the technician.
30 minutes, on your own rooms and departments.
- Bulk assign and resolve
- Auto-assign: the first match wins
- Checklist: Pass, Fail or N/A
- CSV export, up to 5,000 rows
Try it: work the queue of Hotel Priamar
Five views of the same work: the queue, the assignment rules, the inspection, the notes and the job sheet.
Select tickets, including the resolved one, then assign or resolve them together.
How it works
- 01
One queue, four answers per ticket
Each ticket shows its owner, its priority, its deadline and its status. Nobody has to open a ticket to know where it stands.
- 02
Bulk actions tell you what they skipped
Select several tickets and assign or resolve them together. Tickets the action could not change are listed afterwards, each with its reason.
- 03
Auto-assign rules, read from the top
Rules give new tickets an owner. They are checked in order and the first match wins, so the order is yours to decide.
- 04
An inspection checklist with three answers
Each item is Pass, Fail or N/A. A fail needs a note, so the next person knows what was wrong.
- 05
Internal notes and a job sheet
Notes marked internal stay with the team: the person who reported the fault does not see them. The job sheet prints the ticket for the technician.
Works with
Questions
What happens to tickets a bulk action cannot change?
They are skipped and listed after the action, each with the reason. The other tickets are changed.
Two auto-assign rules match the same ticket. Which one applies?
The first one. Rules are checked in order and the first match wins.
Can the person who reported the fault read internal notes?
No. Internal notes are hidden from reporters.
Can the queue be exported?
Yes, as CSV, up to 5,000 rows.
Does a failed checklist item need an explanation?
Yes. An item marked Fail needs a note before the inspection can be completed.
See it with your own rooms.
In 30 minutes we show you this on your hotel: your rooms, your departments, your PMS.