Missed checks do not disappear.
A run that passes its due time is overdue. If it stays open, Livion marks it missed and raises one grouped alert per checklist. A critical item that fails is sent to Maintenance as a pre-filled ticket. The console shows completion over time and the miss rate by checklist and by department.
30 minutes, on your own rooms and departments.
- Overdue, then missed
- One grouped alert per checklist
- A failed critical item becomes a pre-filled ticket
- Miss rate by checklist and department
Try it: let the bar closing checklist run late
Move past the due time, fail a critical item, then look at the console. Three views, all yours to click.
- Time
- 22:40, before the due time
- Marco B.Completed
- Giulia R.Open
- LucaOpen
No alert. Nothing is late yet.
How it works
- 01
Overdue first
A run that is still open after its due time is marked overdue.
- 02
Then missed
Livion sweeps the overdue runs. One that was never completed is marked missed, so it stays on record.
- 03
One alert per checklist
Missed runs are grouped. You get one alert per checklist, not one per run.
- 04
A failed critical item reaches Maintenance
When an item marked Critical fails, it is sent to Maintenance as a pre-filled ticket.
- 05
The console shows the pattern
See the completion trend, and the miss rate by checklist and by department.
Works with
Questions
What is the difference between overdue and missed?
A run is overdue once its due time has passed. If it is never completed, it is marked missed.
Do we get one alert for every missed run?
No. Alerts are grouped: one per checklist.
What happens when a critical item fails?
It is sent to Maintenance as a pre-filled ticket.
What does the console show?
The completion trend, and the miss rate by checklist and by department.
See it with your own rooms.
In 30 minutes we show you this on your hotel: your rooms, your departments, your PMS.