Hotel IT operations software
Tickets, devices and licences. One place for hotel IT.
Staff report an IT problem or a request themselves, and try a few safe checks before a ticket exists. IT works from one queue, with the device register and the software licences next to it. When a ticket is high priority, the person on call is paged.
Book a demo for your hotel
30 minutes, on your own rooms and departments.
- Incident or request, reported by staff
- Licence keys shown for 60 seconds
- High-priority tickets page the person on call
Things to try
Each page has a small demonstration you can use.
01Staff self-service reportingIncident or request, with quick checks to try before a ticket exists.Staff self-service reporting 02Software licencesSeats, renewals and a key that is shown for 60 seconds.Software licences 03On-call rota and pagingWho is on call this week, and a page that reaches them.On-call rota and paging 04Ticket queue and boardSix saved views, a table or a board, and “Take it”.Ticket queue and board 05Service levels and escalationResponse and resolution targets per priority, with a warning before a breach.Service levels and escalation 06AI assist on ticketsTriage, a duplicate warning, a diagnosis and reply drafts. A person decides.AI assist on tickets 07IT asset registerEvery device with its holder, place, warranty and health score.IT asset register 08ReportsSix IT reports, exported as CSV or as a branded PDF.Reports
Also in IT operations
Part of the module today, without a page of its own yet.
- The same ticketing as Maintenance: comments, work logs and photos.
Works with
Maintenance IT and maintenance tickets share the same ticketing and the same service-level engine.Nebbia AI Nebbia suggests quick checks to staff and drafts replies for IT. A person sends them.Automations IT automations are part of Automations: an inbound webhook can create a ticket, and a dry run tries a rule on the last 30 days.
See your hotel’s IT in one place.
Bring your device list and your licence renewals to the demo. We show you how they look inside Livion.