One queue for hotel IT. Everyone sees who has what.
IT tickets land in one queue with six saved views. Look at it as a table or as a Kanban board, take a ticket with one click, and change several tickets at once. In the ticket workspace, setting a ticket to waiting needs a reason and pauses the service-level clock.
30 minutes, on your own rooms and departments.
- Six saved views
- Table or Kanban board
- “Take it” in one click
- Waiting needs a reason
Try it: take a ticket, then set it to waiting
Switch views, change to the board, select several tickets, and open one to work on it.
- Reception printer · ITA-0042
- Reception computer · ITA-0017
How it works
- 01
Six saved views
The queue has six saved views. One click changes which tickets you are looking at.
- 02
Table or board
The same tickets are shown as a table or as a Kanban board. You switch between the two whenever you like.
- 03
“Take it”, shortcuts and bulk actions
“Take it” assigns a ticket to you. Keyboard shortcuts work in the queue, and bulk actions change several tickets at once. The queue exports as CSV, up to 5,000 tickets.
- 04
Waiting needs a reason
In the ticket workspace, a ticket is only set to waiting once a reason is given. While it waits, the service-level clock is paused.
- 05
A linked device stays
Hardware and software tickets keep at least one linked device. The last one cannot be removed.
Works with
Questions
Can I see IT tickets as a board?
Yes. The queue is shown as a table or as a Kanban board, and you switch between them.
What does “Take it” do?
It assigns the ticket to you, in one click.
Why does waiting need a reason?
So that everyone sees why the ticket is not moving. While a ticket waits, the service-level clock is paused.
Can I change several tickets at once?
Yes. Select the tickets in the table and use a bulk action.
Can I export the queue?
Yes, as CSV, up to 5,000 tickets.
See it with your own rooms.
In 30 minutes we show you this on your hotel: your rooms, your departments, your PMS.