Your PMS keeps the stay. Livion reads it and writes back.
Where a connection exists, Livion reads stays, rooms, room types, closures and housekeeping status from your PMS. It sends back restaurant room charges, minibar charges and housekeeping status. What cannot be delivered waits in a retry queue, and a person resolves what stays failed.
30 minutes, on your own rooms and departments.
- One PMS per property
- Synchronised about every minute
- Failed entries stay visible
- Works without a PMS too
Try it: send things across the connection
Trigger events on both sides, run a sync, then resolve what did not go through.
Example events. Tap one to send it across the connection.
Nothing has crossed yet. Tap an event.
In Livion this runs by itself, about every minute.
Nothing here. Entries that cannot be delivered are listed here for a person.
How it works
- 01
What comes in
Stays, rooms, room types, closures and housekeeping status are read from your PMS. A checkout in the PMS marks the room as dirty in Livion.
- 02
What goes back
Restaurant bills charged to a room, minibar charges and the housekeeping status set in Livion are sent to your PMS.
- 03
About every minute
Livion synchronises with the PMS about every minute. Outgoing entries wait in a queue until the next run.
- 04
A failed entry is not lost
An entry the PMS does not accept is tried again. If it still fails, it appears under “Failed entries”, where a person tries it again. A failed minibar charge can also be waived.
- 05
No in-house guest, no silent drop
A room charge needs a stay in house. When the room has no in-house guest, the charge is handed to a person instead of being dropped.
Works with
Questions
Is my PMS supported?
Which PMS systems are connected varies. Ask us about yours: we tell you whether a connection exists today and exactly what it covers.
Can a property connect more than one PMS?
No. A property connects one PMS at a time.
Does Livion change rates or availability in the PMS?
No. Livion sends back room charges from the restaurant, minibar charges and housekeeping status. Nothing else.
What happens when the PMS does not answer?
The entry stays in the queue and is tried again. What still fails is listed under “Failed entries” until a person resolves it.
What if we have no PMS connection?
Every module also works without a PMS. What only the PMS knows, such as stays and guests in house, is then not shown, and charges are not sent to a folio.
See it with your own rooms.
In 30 minutes we show you this on your hotel: your rooms, your departments, your PMS.